shipping & returns

 

Shipping Domestic

free standard postage for All orders within Australia over $100.

For orders under $100, a flat rate of $10 and it is sent using Australia post standard post.

parcel tracking is included in your postage, however we do not take responsibility for items that go missing in transit with australia post. Please keep this in mind when choosing what address you want your package sent to.

Shipping International

For international orders it will cost a flat rate of $35.

We are not responsible for any taxes incurred when the package reaches your country. please check these costs out beforehand if you are concerned.

Returns - australia only

The only products you can’t return for a refund or exchange are the earrings, due to hygiene reasons and sale items.

While we know you’ll love your purchase, we do have a 14 day return period for you to send your item back for refund or exchange, please contact us within the 14 day period.

What you need to know:

  • you must contact us within 14 days to begin the return/exchange process

  • the product must be returned in the original packaging, unworn and not damaged in any way

  • the cost for the postage to return the product to us and the cost to receive a replacement scarf will be your responsibility.

  • we do not take responsibility for product that goes missing in transit.

Unfortunately we do not offer refunds or exchanges for international customers, sale items or for earrings due to hygiene reasons.

If your products arrive damaged, please contact us immediately. We may ask you to take some photos so we can assess the damage.